Policies
Inspection & disputes
Buyers and their agents are welcome to inspect before the balance is paid. Disputes are handled against documented evidence.
Last reviewed
Draft for review: this page describes our standard practice and is not yet a contractual commitment. Terms are confirmed in the quotation and sales contract.
Pre-shipment inspection
- Inspection at our Guangzhou workshop is welcome and can be arranged with two business days’ notice.
- Third-party inspection agents are accepted. We provide access, power and the test records.
- We can run a video call through the test so you see the unit working before payment.
On arrival
- Photograph the container seal before opening and each case as it is unloaded.
- Report visible transit damage to the carrier before signing the delivery receipt.
- Power up processors and consoles for one hour before connecting them to loudspeakers.
Dispute window and evidence
- Functional disputes must be raised within 7 days of delivery.
- Provide the serial number, photos, and a video showing the fault and the test setup.
- We will repair, replace or credit the item after reviewing the evidence and test records. Unsubstantiated claims or claims after the window cannot be accepted.
Used pro audio · Export since 2016
Send us your next equipment list.
Tell us the models, quantities and destination port. We will reply with condition, photos, test notes and a landed-cost estimate.